Terms of Service

1. Definitions & Parties

• "User," "You," "Your": Individual or corporate entity accessing Roadmap Lodging
• "Platform": Website, mobile app, and associated services offered by Roadmap Lodging
• "Host/Property Provider": Third-party property owner or landlord listing housing
• "Booking": Confirmed arrangement between User and property provider for temporary housing
• "Corporate User": Company that uses Roadmap Lodging to secure housing for employees
• "Content": All information, images, listings, and materials on the platform

2. Acceptance of Terms & Authority

By accessing or using Roadmap Lodging:

• You represent that you are at least 18 years old and have the legal capacity to bind yourself
• Corporate Users: You represent you are authorized to enter binding agreements on behalf of your organization
• You agree to comply with all applicable laws, regulations, and our Terms
• You warrant that your use complies with Fair Housing Act, CFAA, and anti-discrimination laws
• If you do not accept these Terms, you must discontinue use immediately

3. Platform Access & Prohibited Use

You may use Roadmap Lodging solely for lawful housing inquiries and bookings. Prohibited activities include:

• Automated access, scraping, or data harvesting without express permission
• Reverse engineering, hacking, or attempting to bypass security measures
• Submitting false, fraudulent, or misleading information
• Harassment, discrimination, or threatening behavior toward hosts/staff
• Resale or redistribution of housing listings or proprietary content
• Unauthorized competitive intelligence gathering
• Using the platform for money laundering, sanctions evasion, or illegal purposes
• Violating third-party rights (copyright, trademark, privacy)

Roadmap Lodging reserves the right to suspend or terminate access for violations at any time, without liability.

4. Housing Request & Booking Process

The housing request-to-booking workflow operates as follows:

1. Request Submission: You submit a housing request with accurate information. You acknowledge this initiates our matching process.
2. Matching & Review: Our operations team reviews your request and identifies potential properties. Matching is non-binding and at our sole discretion.
3. Offer Generation: We present property options with rates, terms, and availability. Acceptance is optional.
4. Booking Confirmation: Upon your acceptance and payment authorization, a binding booking is created between you and the property provider.
5. Final Terms: Property-specific policies (pet policy, parking, cancellation) are detailed in your confirmation. You are responsible for reviewing all terms before booking.

Note: Roadmap Lodging acts as a facilitator, not the property owner or landlord. We do not guarantee property availability, rates, or suitability. All disputes regarding the property are between you and the host.

5. Pricing, Payments & Refunds

Pricing and payment terms:

• Rates: Nightly rates displayed are in USD and include base rent. Taxes, fees, and service charges are itemized at checkout.
• Payment Methods: We accept credit cards, ACH transfers, and corporate invoicing (for B2B). All payments processed through PCI-compliant processors.
• Deposits: Some bookings require deposits (non-refundable per property policy). Remaining balance due at check-in or per lease terms.
• Refunds: Governed by property-specific cancellation policies. Cancellation request must be submitted via the platform to be valid.
• Billing: You authorize Roadmap Lodging to charge your payment method. Disputes must be raised within 30 days of booking.
• Corporate Billing: For business accounts, invoices are generated per contract terms. Non-payment may result in account suspension.

6. Property Policies & Variations

Each property has unique terms:

• Pet Policy: No pets / Cats only / Dogs only / Case-by-case. Violations may result in eviction.
• Parking: Varies from none / street / driveway / garage. Reserved spaces are property-specific.
• Cancellation: Flexible / Moderate / Strict policies. Terms clearly stated in your booking confirmation.
• Early Termination: Allowed with penalty (per property). Penalties range from 2-6 weeks rent.
• Extensions: Not guaranteed. Must be requested 30 days in advance; availability subject to next booking.
• House Rules: No smoking / No parties / Quiet hours enforced. Violations may result in immediate eviction without refund.

You are responsible for reviewing and accepting all property-specific policies before booking. Acceptance is binding.

7. Warranties & Disclaimers

EXCEPT AS EXPRESSLY STATED, ROADMAP LODGING PROVIDES THE PLATFORM "AS-IS" AND "AS AVAILABLE":

• We do not warrant that the platform is error-free, secure, or uninterrupted
• We do not guarantee property availability, quality, or adherence to descriptions
• We do not warrant that hosts are legitimate or trustworthy; background checks are optional and not guaranteed
• We do not warrant that accommodations meet accessibility requirements; requests must be communicated to hosts
• We disclaim implied warranties of merchantability, fitness for a particular purpose, and title
• User assumes all risks associated with booking, travel, and property occupancy

8. Limitation of Liability & Indemnification

TO THE FULLEST EXTENT PERMITTED BY LAW:

• Cap on Damages: Roadmap Lodging's total liability is limited to the amount you paid for your current booking (or $5,000, whichever is less)
• Exclusions: We are NOT liable for indirect, incidental, special, consequential, punitive, or lost profit damages
• Excluded Scenarios: Property damage, personal injury, eviction, lease disputes, relocation failure, or employment-related consequences
• Host Disputes: We are not party to property disputes. Disputes are between you and the host/landlord. You waive claims against us.
• Indemnification: You agree to indemnify, defend, and hold harmless Roadmap Lodging from all claims, damages, or losses arising from your use of the platform or violation of these Terms
• Insurance: We recommend renters insurance to cover personal belongings and liability

Some jurisdictions prohibit liability disclaimers. To the extent prohibited, liability is limited to the maximum allowed by law.

9. Intellectual Property Rights

Roadmap Lodging owns:

• All platform code, design, trademarks, and proprietary algorithms
• All property descriptions, photos, and matching logic
• All aggregated data, analytics, and market insights

Your rights:

• Limited license to use the platform for personal housing needs only
• Right to access your housing request data and booking history
• No right to reproduce, distribute, or commercially exploit platform content

10. Dispute Resolution & Governing Law

• Governing Law: These Terms are governed by the laws of Indiana, without regard to conflict of law principles
• Jurisdiction: All disputes shall be resolved exclusively in the state and federal courts located in Marion County, Indiana
• Arbitration Option: For individual claims under $25,000, either party may elect binding arbitration through JAMS (costs split equally)
• Informal Resolution: Before litigation, parties agree to attempt good-faith negotiation for 30 days
• Class Action Waiver: YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS. Disputes must be resolved individually.
• Injunctive Relief: Roadmap Lodging may seek injunctive relief for platform misuse without posting bond
• Attorney's Fees: Prevailing party may recover reasonable attorney's fees and costs in disputes

11. Communications Protocol

Official communications and notice requirements:

• Primary Contact: You must provide and maintain accurate email and phone contact information. You are responsible for monitoring communications.
• Notice Delivery: Official notices (cancellations, policy changes, disputes) are sent via email to your registered address and are considered received within 24 hours.
• Response Times: Urgent requests (maintenance, safety) require response within 4 hours during business hours (9am-6pm EST). Non-urgent inquiries within 24 hours.
• Platform Messaging: All booking-related communications must occur through the platform for recordkeeping and compliance purposes.
• Emergency Contact: For urgent property issues (water leaks, lockouts, safety hazards), contact property emergency line provided in booking confirmation.
• Escalation: Unresolved issues may be escalated to info@roadmaplodging.com with "URGENT" in subject line.
• Language: All communications conducted in English unless otherwise arranged with advance notice.
• SMS/Text: By providing your phone number, you consent to receive booking confirmations, reminders, and urgent notifications via SMS.

12. Maintenance Standards & Responsibilities

Property maintenance and guest responsibilities:

• Property Condition: All properties meet basic habitability standards at move-in. Issues present at check-in must be reported within 24 hours or are considered accepted.
• Routine Maintenance: Hosts are responsible for HVAC, plumbing, electrical, and structural repairs. Response time: 48 hours for non-emergency, 4 hours for urgent issues.
• Guest Responsibilities: You are responsible for: changing light bulbs, maintaining cleanliness, minor drain clearing, and normal upkeep.
• Damage Reporting: All damage (guest-caused or pre-existing) must be reported immediately via platform messaging with photos.
• Preventable Damage: You are liable for damage caused by negligence, misuse, or failure to report issues promptly (e.g., water damage from unreported leaks).
• Access for Repairs: You must provide reasonable access (24-hour notice for non-emergency, immediate for emergency) for maintenance and inspections.
• Pest Control: Hosts provide quarterly preventative pest control. Guest-caused infestations (improper food storage, sanitation) are guest's responsibility.
• HVAC Filters: Guests must replace HVAC filters monthly (provided by host). Failure may result in system damage charges.
• Weather-Related: Hosts winterize properties and maintain gutters/drainage. Guests must report ice dams, frozen pipes, or roof leaks immediately.
• Safety Equipment: Smoke detectors, CO detectors, and fire extinguishers inspected before move-in. Tampering or disabling safety equipment is prohibited and may result in eviction.
• Deferred Maintenance: Known issues disclosed before booking. Cosmetic imperfections (minor paint wear, scuffs) do not constitute breach unless affecting habitability.

Note: Maintenance standards and response times may vary by property. Specific obligations detailed in your booking confirmation and property-specific lease addendum.

13. Corporate & B2B Provisions

For business accounts and corporate users:

• Master Service Agreement: Corporate accounts operate under a separate MSA executed with the Company
• Employee Accountability: Corporate account holder is responsible for all employee use and compliance
• Data Processing: Corporate bookings processed per Data Processing Agreement (DPA) and Privacy Policy
• Liability: Corporate account holder remains liable for all employee conduct and disputes
• Termination: Non-payment, breach, or violation results in immediate account suspension and loss of access
• Volume Discounts: Negotiated rates apply only per written contract; standard T&Cs superseded by corporate agreement

14. Term & Termination

• Term: These Terms remain in effect indefinitely unless terminated
• User Termination: You may terminate your account by emailing info@roadmaplodging.com. Ongoing bookings remain enforceable.
• Company Termination: We may terminate your account immediately for: violation of these Terms, illegal activity, fraud, or non-payment
• Post-Termination: Your data and bookings remain in our records per our Privacy Policy. Outstanding balances remain due.
• Survival: Sections regarding liability, indemnification, IP, and dispute resolution survive termination

15. Modifications to Terms

Roadmap Lodging may modify these Terms at any time. Material changes will be announced via email 30 days before taking effect.

• For non-material changes, changes are effective immediately upon posting
• Your continued use after notice constitutes acceptance
• For corporate accounts, changes affecting material terms require written acknowledgment
• If you disagree with changes, you have 30 days to terminate your account

16. Entire Agreement & Severability

• Entire Agreement: These Terms, Privacy Policy, Cookie Policy, and any corporate MSA constitute the entire agreement between parties
• Precedence: In case of conflict, corporate MSA supersedes these standard Terms
• Severability: If any provision is found unenforceable, remaining provisions continue in full force
• Waiver: Failure to enforce any right does not constitute waiver of that right
• No Third-Party Beneficiaries: These Terms do not create rights for third parties (including hosts or employers)

17. Contact & Support

Questions or disputes regarding these Terms: