Fair Housing & Equal Opportunity

1. Protected Classes Under Fair Housing Act

Roadmap Lodging prohibits discrimination based on:

• Race or Color: No distinction based on skin tone, ethnicity, or heritage
• Religion: No accommodation denials based on faith, beliefs, or religious practices
• National Origin: No discrimination based on country of origin, accent, or language
• Sex: No discrimination based on gender, including pregnancy, childbirth, or related medical conditions
• Familial Status: No discrimination against families with children or pregnant individuals
• Disability: Full accessibility accommodations and reasonable modifications required
• Sexual Orientation & Gender Identity: No discrimination based on LGBTQ+ status (where protected by state law)
• Source of Income: No discrimination against Section 8 vouchers, housing choice vouchers, or assistance programs
• Additional Protections: Marital status, credit history (except as relevant to ability to pay), criminal record (with limitations)

2. Non-Discrimination in Service Delivery

Roadmap Lodging explicitly does not and will not:

• Deny or limit access to services, listings, or features based on protected characteristics
• Provide different terms, conditions, rates, or service quality based on protected status
• Discourage, reject, or deprioritize applications from protected classes ("steering")
• Use algorithmic or AI-driven matching systems that have disparate impact on protected classes
• Make assumptions or exclude individuals based on stereotypes, assumptions, or proxies
• Publish, print, or broadcast discriminatory statements, advertisements, or policies
• Retaliate against individuals who report, complain, or participate in fair housing investigations
• Coerce, intimidate, threaten, or interfere with fair housing rights or participation

Algorithmic Fairness: Our matching algorithms are regularly audited for disparate impact. All property recommendations must be based on legitimate, non-discriminatory criteria (location, dates, budget, amenities).

3. Reasonable Accommodations & Modifications for Disabilities

We provide reasonable accommodations and modifications for individuals with disabilities:

• Service Animals: Legitimate service animals (dogs/miniature horses) are accommodated regardless of "no pets" policy
• Emotional Support Animals: Reasonable accommodations based on disability and documented need
• Accessibility Features: Ground floor units, grab bars, wheelchair accessibility, accessible bathrooms, etc.
• Flexible Payment: Alternative payment arrangements for individuals with financial disabilities
• Communication Access: TTY, email, video relay services for deaf/hard of hearing individuals
• Policy Exceptions: Reasonable exceptions to house rules (e.g., assistance animals, medical equipment)
• Modification Request Process: Submit accommodation requests via email or phone. Response within 5 business days.

Definition: An accommodation is reasonable if it does not create undue financial or administrative burden. We do not charge additional fees for legitimate accommodations.

4. Host & Property Provider Compliance

All property hosts on Roadmap Lodging must agree to fair housing requirements:

• Accept all applicants on equal terms regardless of protected status
• Apply consistent, non-discriminatory screening criteria to all applicants
• Not refuse service animals or reasonable accommodations
• Not advertise discriminatory language or restrictions
• Respond to all inquiries professionally regardless of tenant characteristics
• Accept lawful source of income (including housing vouchers and assistance)

Host Violations: Properties and hosts that violate fair housing are removed from our platform immediately and reported to HUD when appropriate.

5. Platform Accessibility (ADA Compliance)

Roadmap Lodging is committed to WCAG 2.1 AA accessibility standards:

• Screen reader compatibility for blind/low-vision users
• Keyboard navigation for individuals unable to use a mouse
• Captions and transcripts for video content
• Color contrast ratios meeting accessibility standards
• Alt text for all images and property photos
• Mobile accessibility for users with motor disabilities

If you encounter accessibility barriers, please report them immediately to accessibility@roadmaplodging.com.

6. Fair Housing Complaint Process

If you believe you have experienced housing discrimination:

1. Report to Roadmap Lodging: Email info@roadmaplodging.com or call (855) 552-9155 with incident details (date, time, property, what happened)
2. Our Investigation: We will investigate all complaints within 30 days. Investigation is confidential and thorough.
3. No Retaliation: We strictly prohibit retaliation against anyone reporting discrimination in good faith. Retaliation is itself a violation.
4. Remedies: If discrimination is substantiated, we will remove the property, terminate the host, and may pursue additional remedies.
5. Record Retention: All complaints and investigations are documented and retained per legal requirements.

External Reporting Options: You may also file a complaint with the U.S. Department of Housing and Urban Development (HUD):

7. Staff Training & Compliance Program

All Roadmap Lodging employees and agents receive:

• Annual fair housing and anti-discrimination training
• Clear policies prohibiting discriminatory practices
• Procedures for reporting suspected discrimination
• Accountability measures for violations
• Guidance on reasonable accommodations and accessibility

Our compliance program is reviewed quarterly and audited annually by external legal counsel.

8. Monitoring & Disparate Impact Analysis

We proactively monitor our platform for fair housing compliance:

• Regular disparate impact analyses on approval/denial rates
• Audit of property listings for discriminatory language
• Review of host profiles and screening criteria
• Analysis of complaint patterns and trends
• Algorithmic audits for bias in matching systems

Data Privacy: Monitoring data is kept confidential and is only used for compliance purposes.

9. Fair Housing & Compliance Contact