SOP: Filing a Security Deposit Claim
Purpose: recover legitimate costs from the security deposit correctly and on time, with an evidence trail that survives review.
Why this work is done
Recover real, documented costs from a held deposit inside the claim window without crossing into an unsupportable claim
Main objective
Every claim filed with photo and cost basis, well inside the 7-day window, at an amount that clears review clean
Time required
20 to 30 minutes for a documented damage claim
Performed by
Host or operations owner
Reviewed by
Roadmap admin under Clock 2; Ethics Review if a claim is disputed as fabricated
Frequency
Per stay where damage or a qualifying forfeit occurs
Trigger
Checkout inspection finds damage, or a guest-initiated cancellation forfeits the deposit
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