FAQ: Security Deposits
Who holds the deposit? The platform holds it in a protected state, separate from rent. It is booked as a liability, meaning it is no one's income while held. You never handle deposit funds directly.
How long do I have to file a claim? 7 days from checkout (or from a qualifying guest cancellation). If you file nothing, the deposit auto-refunds to the guest. The system enforces this automatically.
What proof do I need for a damage claim? Photos of the damage plus an itemized list where every line has a description and an amount backed by an invoice, receipt, or written estimate. Your move-in photo set is what makes the comparison credible.
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